Of course we can talk about how we create an organization with customer excellence, hospitality, the 9 + NPS experience…. We can make it as complicated as we want to. But let’s start with the basics. Being friendly towards each other, to our visitors and to our customers, it doesn’t have to be more difficult than that. As a customer-centricity speaker, Niek takes you along this journey.
Customer centricity, also known as hospitality, is of huge importance to any organization. It doesn’t even matter which industry you work in. At a bank, in a supermarket, in education or in healthcare: we just don’t know how to treat each other, our customers and our visitors anymore. It actually applies to all situations in our entire life. If you hear someone say ‘Good morning ‘ in the train, you know that it can only be one person, the railway guard, right? Everyone else is quiet and prefers to avoid contact.
Is that bad? No, it’s actually pretty funny. However, every now and then it is important to discuss with each other what we consider to be normal customer-oriented and hospitable behavior. If you start your day, do you only pour a cup of coffee for yourself? When you get in, are you walking to your desk in one straight line, or do you swing by other offices to greet your colleagues?
Honestly: Do you greet the receptionist every morning?
Niek can draw upon his 15 years of vast hospitality experience. From dishwasher to cook, from waiter to host, from Café to Michelin star restaurants, from janitor to owner. In his role as Inspirator and Keynote Speaker, he likes to tell stories about what we can learn from the hospitality industry. What is good service – and is your service outdated or do you really know what your customers/visitors/colleagues want and need? Niek can share multiple examples of best/worst practices. This speech is more than suitable if you:
As a motivational speaker, Niek will gladly go undercover in your organization. Afterwards, he will confront you with what he experienced during his mystery visit – the good, the bad and the ugly. Experience has taught Niek that by doing this, it will (always!) lead to specific findings and useful conclusions, which can immediately be put into practice. Like we said, let’s not make it too complicated.
Is this keynote something for your organization? Don’t hesitate to contact us!
Besides hospitality, Niek also likes to be on stage to inspire you on topics such as leadership, healthcare, change management or just to inspire you to do better.
One day, Niek realizes that he has chosen a profession in which he works with people all day, but never really learned anything about humans during all his education. He decided to catch up and gain the knowledge he missed. He now learns (more) about SCIL, NLP, psychology and visits every guru, and absorbs everything that has to do with personal development. Read more about Niek’s personal story.